home → Outpatients and inpatients → Guidance for returning patients → Procedure for returning outpatients

Procedure for returning outpatients

▼ Check-in using the automatic check-in machine for returning patients

Returning patients should check themselves in using the automatic reception machine for returning patients.

• Patients with appointments

When there are no special instructions for your return appointment
◯ If you are undergoing an examination before your consultation, please check in 30 mins. before your scheduled appointment time.
◯ If your appointment is for a consultation only, please check in 15 mins. before your scheduled appointment time.

※ Even if you check in at reception early, patients will be seen in the order of their appointed times.

◎ Please bring your Patient ID card and your appointment card with you, and check in by inserting your Patient ID card in the automatic check-in machine for returning patients.(Please be sure to arrive in time for your appointment.)

Patients without an appointment whose last visit took place less than three months previously (one month in the case of the dentistry department)

◎ Please bring your Patient ID card with you, and check in using the automatic check-in machine for returning patients.

▼ New patients/Returning patients window

◎ Documents required: New Department Registration Form, insurance card, referral letter (where applicable)

Fill out the New Department Registration Form (yellow-green form), which you will find on the writing stand, and present it together with your insurance card and Patient ID card at Window 2 to check in.

▼ Checking in at the relevant department

When your Patient ID card has been returned to you please hand it in at the relevant hospital department and wait to be called.

▼ Consultations and examinations

During your consultation, please follow the instructions of the doctor, nurse or other hospital personnel.

▼ Presenting documents at the Cashier Window

Following your consultation you will receive your Patient ID card, an Outpatient Treatment Sheet and other documentation from the department concerned. Please present this documentation at the Cashier Window (No. 3), where you will receive a numbered account ticket, and wait.

Insurance card verification

Because insurance cards are checked once a month on the day of the first outpatient visit, please hand your card in at Cashier Window No. 3 after your consultation.If your insurance card has changed, please present it at New patient/Returning patient Window No. 2.

▼ Payment

◎ Items provided: Receipt (appointment card for your next visit, medicine ticket), etc.

When your charges have been calculated, the number of your account ticket will be displayed on the account number monitor on the automatic payment machine.Please note that, in principle, payments are made using the automatic payment machine.Please see here for instructions on how to use the automatic payment machine.An appointment card and medicine ticket are attached to the receipt.Please check the date and time of the appointment.

▼ Obtaining your medicine

Patients not obtaining their medicine from the hospital

If "External" is indicated with the number of the medicine ticket attached to your receipt, please exchange the ticket for an external prescription at the External Prescription Counter in front of Dispensing Window No. 5.Should you wish to fax the prescription to a pharmacy, there is a fax machine at the External Prescription Counter.

Patients obtaining their medicine from the hospital

If the medicine ticket attached to your receipt only contains a number, the number will light up on the Medicine Display Board. Please pick up your medicine at Dispensing Window No. 5.